How to contact us:
FAO Chief Executive Officer
Drumchapel Community Centre
320 Kinfauns Drive
Tel: 0141944 5740
Information we collect and use:
Information about you that we collect and use includes:
• Information about who you are e.g. your name, date of birth and contact details
• Information about your contact with us e.g. meetings, phone calls, emails / letters
• Information classified as ‘sensitive’ personal information e.g. relating to your health, marital or civil partnership status. This information will only be collected and used where it’s needed to provide the product or service you have requested or to comply with our legal obligations
• Information on children e.g. where a child is named by a parent or guardian on their behalf. In these cases, we will collect and use only the information required to identify the child (such as their name, age, gender)
Where we collect your information:
We may collect your personal information directly from you, from a variety of sources, including:
• a referral form for another agency
• a self referral communication form
• phone conversations with us
• emails or letters you send to us
• registering/signing up for one of our events
• our online services such as websites and social media
We may also collect personal information on you from publicly available sources e.g. to check or improve the information we hold (like your address) or to give better contact information if we are unable to contact you directly.
What we collect and use your information for:
We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so. We will collect and use your information only where:
• you have given us your permission [consent] to contact you with information about products and services offered by us which we believe may be of interest and benefit to you
• it’s necessary to provide the product or service you have requested e.g. if you wish to attend one of our services or events
• it’s in the legitimate interests of 3D Drumchapel to deliver appropriate information and guidance so you are aware of the options that will help you
• We need to provide statistics and quotes for funders who have provided funding for us to provide the support and services we offer
If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our services.
Who we may share your information with:
We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.'
These third parties include:
• Organisations we have chosen to support us in the delivery of the products and services we offer to you and other clients
• Organisations who have made a referral and would like updates on your attendance and support we have provided if you have consent to this.
We will never sell your details to someone else. Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.
Where your information is processed:
All of your information is processed in the UK.
How we protect your information:
We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.
Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.
Our security controls are aligned to good practice; providing a control environment that effectively manages risks to the confidentiality, integrity and availability of your information.
How long we keep your information:
We will keep your personal information only where it is necessary to provide you with our services, while you are a client.
We may also keep your information after this period but only where required to meet our regulatory obligations. The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.
Your individual rights:
You have several rights in relation to how 3D Drumchapel uses your information. They are:
Right to be informed
Right of access
You have the right of access to your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a data subject access request (DSAR).
Right to request that your personal information be rectified
If your personal information is inaccurate or incomplete, you can request that it is corrected.
Right to request erasure
You can ask for your information to be deleted or removed if there is not a compelling reason for 3D Drumchapel to continue to have it.
Right to object
You can object to 3D Drumchapel processing your personal information where: it’s based on our legitimate interests; for direct marketing; and if we were using it for scientific/historical research and statistics.
How to make a complaint:
If you are still unhappy, you can complain to the Information Commissioner.
Information Commissioner’s Office
45 Melville Street
Tel: 0303 123 1115